Effective Date: 31/12/2024

At banukakannangara.com, we value your trust and strive to provide you with the best quality products. Please read our refund and return policy carefully before making a purchase.

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1. All Sales Are Final

• • Once payment has been completed, all purchases are considered final.

• • We do not offer refunds, returns, or exchanges for any reason, except in cases where the product received is defective or damaged during delivery.

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2. Defective or Damaged Items

We take extra care to ensure that all items are in excellent condition when shipped. However, in the unlikely event that you receive a defective or damaged product:

• • You must notify us within 48 hours of receiving the item by contacting our customer service at banuka@banukakannangara.com or +94714700901.

• • Provide clear evidence of the defect or damage, such as photos or videos of the product and its packaging.

• • Upon verification, we may offer a replacement for the damaged product at no additional cost. Refunds will not be provided.

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3. Conditions for Replacement

Replacements will only be issued under the following conditions:

• • The item was damaged during transit.

• • The item is defective and does not function as intended.

• • The item received is incorrect and does not match the order details.

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4. Exceptions

We do not accept returns or provide refunds for the following reasons:

• • Change of mind after the purchase.

• • Incorrect selection of product or size by the customer.

• • Minor variations in color or design due to screen resolution or product images.

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5. Shipping Costs

• • Customers are responsible for the shipping costs of returning a defective or damaged item if requested.

• • We will cover the shipping costs for sending a replacement item.

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6. Contact Us

If you have any concerns about your purchase, please contact our customer service team at:

• • Email: banuka@banukakannangara.com

• • Phone: +94714700901