Privacy Policy - Banuka's Shop

Privacy Policy

Effective Date: 31/12/2024

Introduction
At banukakannangara.com we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, shop.banukakannangara.com, and use our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect
A. Information You Provide to Us
We collect personal information when you:
Create an account.
Place an order or make a purchase.
Subscribe to our newsletter.
Contact us via email, chat, or phone.
This includes:
Name
Email address
Phone number
Billing and shipping addresses
Payment details (collected securely through third-party payment processors)
B. Automatically Collected Information
When you visit our website, we automatically collect certain information, such as:
IP address
Device type and browser
Pages viewed and time spent on the site
Referral source (e.g., search engine, social media, etc.)
We may use cookies, pixels, and similar technologies to collect this information.
C. Information from Third Parties
We may receive information about you from third-party services such as payment processors, social media platforms, or advertising partners.

2. How We Use Your Information
We use your information to:
Process Orders: Fulfill your purchases and provide delivery updates.
Personalize Your Experience: Offer tailored recommendations and content.
Improve Our Website: Analyze user behavior and improve our offerings.
Marketing and Advertising: Show you relevant ads and promotions based on your preferences.
Customer Support: Respond to inquiries and resolve any issues.

3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Payment processors, delivery companies, and other third-party services essential to fulfill your orders.
Advertising Partners: We share non-identifiable data (e.g., cookies or pixel data) with advertising networks like Google Ads, Facebook Ads, etc., to show you personalized ads.
Legal Requirements: When required by law, we may share your information with authorities to comply with legal obligations.

4. Cookies and Tracking Technologies
We use cookies and tracking technologies to improve your browsing experience and serve you relevant ads.
Types of Cookies We Use:
Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us understand user behavior.
Marketing Cookies: Deliver personalized ads and content.
You can manage your cookie preferences or disable cookies entirely through your browser settings.

5. Your Privacy Rights
A. GDPR (For European Users)
If you are located in the European Economic Area (EEA), you have the right to:
Access, update, or delete your personal data.
Restrict or object to data processing.
Withdraw your consent for data collection.
B. CCPA (For California Residents)
Under the California Consumer Privacy Act, you can:
Request details about the personal information we collect.
Ask us to delete your personal data.
Opt-out of the sale of your data (we do not sell your data).
To exercise these rights, contact us at banuka@banukakannangara.com.

6. Third-Party Advertising and Analytics
We use third-party services like Google Ads, Facebook Ads, and others to provide personalized advertising. These services may use cookies, pixels, or similar technologies to collect non-identifiable data.
You can opt-out of personalized advertising:
Google Ads: Google Ad Settings
Facebook Ads: Facebook Ad Preferences

7. Security Measures
We take appropriate technical and organizational measures to protect your data. However, no system is entirely secure, and we cannot guarantee complete protection.

8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted.

10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: banuka@banukakannangara.com

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